Effective date: 31 July 2026
Return & Refund Policy
Because we supply medicines including temperature-sensitive, life-critical products and our return policy is designed to protect patient safety and product integrity. Please read it carefully before ordering.1. Return window
Eligible products can be returned within 7 days of the purchase date, or a return request can be raised within 3 days of receiving the order — whichever applies to your situation. Returns raised outside this window will not be accepted as a matter of right. In genuine cases, we may consider an exception at our sole discretion as a goodwill gesture; this remains a courtesy, not an entitlement, and is subject to the product passing all applicable safety and quality checks.2. Cold-chain (2-8 °C) products cannot be returned
Cold-chain medicines: Those requiring storage at 2-8 °C, including most IVF injections and other temperature-sensitive products are not eligible for return or exchange once dispatched. This is due to the nature of their handling: once such a product leaves our controlled cold-chain, its temperature integrity cannot be verified or guaranteed, and it cannot be safely re-dispensed to any patient. This restriction exists for patient safety and is non-negotiable.3. Condition of returnable products
For non-cold-chain products that are eligible for return, the item must be:- Unused and in its original, sealed packaging, with all seals, labels, and batch/expiry details intact;
- Accompanied by a valid proof of purchase from IVFInjection.in (order ID / invoice);
- Free from any tampering, damage, or missing components.
4. Proof of purchase & anti-fraud
We only accept returns of products that were purchased directly from IVFInjection.in, verified against our sales and batch records. To protect patients and our business, we match every return against the original order, invoice, and batch number. We reserve the right to refuse any return where:- the product cannot be matched to a genuine purchase from us;
- the batch number does not correspond to the batch we dispatched to you;
- there is reason to believe the return is fraudulent or the product was sourced elsewhere.
5. Non-returnable items (summary)
- All cold-chain / 2-8 °C products.
- Opened, used, or unsealed medicines.
- Products without valid proof of purchase from IVFInjection.in.
- Products returned after the month of purchase (except at our goodwill discretion).